Tuesday, November 1, 2016

Earth Fare Fail

One morning last month at the Earth Fare in Fairlawn I was rudely approached by an employee concerned about me and the beautiful flowers bouquets I was looking at in the store. *I share photos and thoughts about organic flowers on IG and Twitter.

After she walked off I found another employee and asked for the manager. I was surprised that the rude employee was now the "manager". I told her I was embarrassed how she spoke to me earlier. She LIED and said she said good morning how may I help you. No. I told her exactly what transpired and explained my tweets about flowers. 

I cannot believe the employees at this location. Things have been bad for awhile. Today was the last straw. I put my full cart of groceries back and left the store without a purchase. I will not be back. There are too many great options in Fairlawn to settle for such disrespectful employees. I work hard for my money and will spend it where I am treated with excellent customer service.

Three days after this incident the actual store manager called and left a message on my voice mail. The manager was concerned about the incident and wanted to speak with me. I already wrote a letter to the  corporate office. I received another message from the the corporate office along with a gift card for my inconvenience.

Earth Fare handled the situation well. I am still annoyed, but I will occasionally shop there. My heart is someplace else. The rude, unpleasant "manager" ruined my positive feelings about the store.

Still concerned,

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