One morning last month at the Earth Fare in Fairlawn I was rudely approached by an employee concerned about me and the beautiful flowers bouquets I was looking at in the store. *I share photos and thoughts about organic flowers on IG and Twitter.
After she walked off I found another employee and asked for the manager. I was surprised that the rude employee was now the "manager". I told her I was embarrassed how she spoke to me earlier. She LIED and said she said good morning how may I help you. No. I told her exactly what transpired and explained my tweets about flowers.
After she walked off I found another employee and asked for the manager. I was surprised that the rude employee was now the "manager". I told her I was embarrassed how she spoke to me earlier. She LIED and said she said good morning how may I help you. No. I told her exactly what transpired and explained my tweets about flowers.
I cannot believe the employees at this location. Things have been bad for awhile. Today was the last straw. I put my full cart of groceries back and left the store without a purchase. I will not be back. There are too many great options in Fairlawn to settle for such disrespectful employees. I work hard for my money and will spend it where I am treated with excellent customer service.
Three days after this incident the actual store manager called and left a message on my voice mail. The manager was concerned about the incident and wanted to speak with me. I already wrote a letter to the corporate office. I received another message from the the corporate office along with a gift card for my inconvenience.
Earth Fare handled the situation well. I am still annoyed, but I will occasionally shop there. My heart is someplace else. The rude, unpleasant "manager" ruined my positive feelings about the store.
Still concerned,
Monica
Three days after this incident the actual store manager called and left a message on my voice mail. The manager was concerned about the incident and wanted to speak with me. I already wrote a letter to the corporate office. I received another message from the the corporate office along with a gift card for my inconvenience.
Earth Fare handled the situation well. I am still annoyed, but I will occasionally shop there. My heart is someplace else. The rude, unpleasant "manager" ruined my positive feelings about the store.
Still concerned,
Monica
No comments:
Post a Comment