Friday, January 29, 2010

I am NOT your personal "Geek Squad", okay yes I am.

Everyone who knows me knows that I enjoy technology. I'm always the first to have a new gadget and I also teach technology education for children and adults. These two facts have led to me become everyone's personal geek squad.

My phone rings at work and at home constantly. Here's a sample of the kinds of calls I receive:

"Help, I lost channel 4 on my Direct TV box!!! What do I do????"
Cable channels are not the same as Direct TV channels.

"I forgot my login and password, do you know what it is?"
No, I don't have everyone's password in the building. Please call tech support.

"My printer is jammed, I don't see any paper, help!"
I went to her room and opened the printer and pulled out a piece of paper. 
"Oh, you're supposed to open the front?" 

"I can't listen to voicemails on my Blackberry. Can you call my phone and figure it out?"
Have you tried calling *86? "Yes" What did the recording say? "You have no unheard messages."
That means you don't have any voicemails. "Oh".

"My modem won't connect to the internet. I plugged it in, why won't it work?" (before WiFi)
Do you have an internet service provider? "What's that mean?" A company that allows you to go online, like Roadrunner, AT&T, or Verizon. "I thought all you had to do was plug in your computer and the internet just came to your house." No.

These are just some of the questions I have fielded. I honestly don't mind. Unless it's after 10:00 pm or before 7:00 am. Prices triple during those times ;)


  1. I actually have worked in the tech industry for the past 13 years. I have dealt with a few doozies myself. Like the time I spent an hour on the phone troubleshooting internet connection with someone in another state, and even though I asked the preliminary standard questions (it is plugged in the back? do you see the green light?) and got affirmatives, found out in the end it was not plugged in at all and they were just placating me because it had to be a much more complicated issue. (ARGH!) of course, as tech support I had to smile through the phone. I cursed him out in four different languages after I hung up though. :)

  2. Oh no, what a nightmare! I don't know if I could actually be employed as tech support. I'm only patient because I know and like these people LMNO!!